In addition to a wide range of administrative support services and an online business manager, Our Virtual Assistant Services offer specialized help in the following areas:



A contact center is a location for centralized handling of individual communications, including letters, faxes, live support software, social media, instant message, and e-mail. The contact center is a central point from which all customer contacts are managed. Through contact centers, valuable information about company are routed to appropriate people, contacts to be tracked and data to be gathered. It is generally a part of company’s customer relationship management.


Telemarketing, sometimes known as inside sales or telesales, is a method of direct marketing in which a salesperson solicits prospective customers to buy products or services over the phone. Telemarketing can be further sub-categorized to:

Lead generation, the gathering of information and contacts
Sales, using persuasion to sell a product or service Outbound, proactive marketing in which prospective and current customers are contacted directly.


  • Low overhead cost

  • Preset meetings

  • Expanded sales territories

  • Reach more customers than with in-person sales calls

Website Development

Web development is a broad term for the work involved in developing a web site for the Internet (World Wide Web) or an intranet (a private network). Web development can range from developing the simplest static single page of plain text to the most complex web-based internet applications, electronic businesses, and social network services. A more comprehensive list of tasks to which web development commonly refers, may include web design, web content development, client liaison, client-side/server-side scripting, web server and network security configuration, and e-commerce development.

  • Specify functionalities of your website such as login to a portal, payment services, newsletter sign-up and auto-responder set-up, etc.
  • Make wireframes to know exactly where your content (images, videos, Flash, copy) will go on your site. This will be the basis of the web designs.
  • Once the wireframe has been approved, work on the web designs.
  • Develop the approved designs.
  • Test for usability.

Virtual Secretary

A Virtual Assistant, typically abbreviated to VA, provides professional administrative, technical, or creative (social) assistance to clients remotely.

Administrative Support

When you are in the early stages of starting a business, you can’t possibly remember all of the small things, which is why it is necessary to hire administrative support personnel. Making travel arrangements and scheduling appointments are just a few things that you need in order to expand. Your day is busy and we understand that there’s not much time left after meetings and appointments. When will you find the time to manage your calendar or your inbox? Organization has many advantages to your personal and business life. With a virtual assistant handling the administrative support end, you will notice an increase in productivity in no time! Having a virtual assistant has many positive effects, especially for small businesses. You possibly can’t afford to hire a full-time employee to sit in your office forty hours a week. Even if you can, do you really have forty hours per week of work for them? With a virtual assistant, you’re only paying for the hours worked to complete tasks.

Administrative Support Tasks :

  • Calendar Management
  • Appointment Setting
  • Meeting, Trade Show and Event Planning
  • Meeting Minutes Transcription
  • Internet Research
  • Project Management
  • Expense Report Reconciliation
  • Payroll & Bookkeeping Services
  • Reminder Services ( Meetings, Birthdays, Anniversaries)
  • Travel Planning and Coordination
  • Data Entry
  • Hand Written Personalized Cards or Notes
  • Database Management
  • Business Card Scanning
  • CRM Management (Customer Relations Management)
  • Complete and Manage To-Do List
  • Business Plans
  • Proposals
  • Business Correspondences (letters, emails, and faxes)
  • PowerPoint Presentations
  • Spreadsheet Creation & Management
  • Mail Merges
  • Other Office Tasks as Assigned

Social media management

If you’re wondering what kind of services a virtual assistant can offer, social media management should be on your list. We can share previous posts that you have already shared on your page in case someone missed it. We also create new content to bring the attention back to your page that results in more visibility and sales.  Nobody likes advertisements, but here’s an example as to why you need social media management!

We know a lot of people don’t like social media. Unfortunately, it is a necessary evil if you want your company to get anywhere.  The more social media platforms you’re on, the more visible you are. That’s what anyone that’s trying to sell something, whether it be products or services, wants. How many times have you found something awesome just from browsing Facebook or Pinterest that you would have never known existed? Had it not been for that post or someone on your list replying to comments you would have never known! That is exactly what a social media manager creates for your brand.

We can even schedule posts ahead so if you want a fresh post 9:00 am every Wednesday it’s already done.  We can sit at home on a Sunday night and plan out an entire week’s worth of new Twitter or Facebook content. That leaves the rest of the week open in case you need us for something else.

With the knowledge we’ve already gathered from getting to know you, we can take over your accounts seamlessly. That means you can still maintain the same online image and free up your time. A virtual assistant managing your social media means you’ll finally have time to focus on what matters to you!

We take pride in our ability to make our clients happy. That means staying up-to-date with trends and algorithms. Your virtual assistant will do any research and preparation to ensure that we keep your brand visible! From which hashtags are most relevant to more specific things like popular times and optimal post length. We’ve done many hours of preparation and we’re excited to help you expand! We can also provide reports to show the increase of visibility because we know you want to see those numbers!

A2Z wants to offer a personalized experience for every client. Your business is our business and we want to help you soar! We’ve listed our many social media management services that we offer below. We’re excited to help you!


  • 100%

    Virtual Assistant

  • 99%


  • 95%

    Internet Marketing

  • 90%

    Website Development